Services

Residence Maintenance and Preservation Protocol

The Residence is treated as a museum; all aspects are to be kept in perfect condition. All maintenance and repair items are to be reported to the Client and Client Representative with photos. 

Estate Manager's Commitment to Family Service

As an Estate Manager, we are to always serve the best interests and desires of the Family. Our primary responsibility is to be of service to them. 

Prioritizing Security and Confidentiality

Security and confidentiality are of most importance to the Family.

Attention to Every Detail

Eye for detail; being a perfectionist is crucial. Each property has a Residence Photo Manual as to how everything is to be placed; therefore for example, one has to have an eye if the chairs are in perfect alignment, are the pens placed in the crystal holders in the exact same position, is the silver polished, is the shower water temperature as indicated on the dial, is the room temperature as indicated on the Smart Home System, is there moss covering the base of the orchids, are the fingerprints removed from the iPads, are the items on the tables/desks in proper position.

Comprehensive Estate Management Protocols

Specific Protocols and Checklists have been established for the Resident Manager and Staff (or contracted housekeepers).

• Estate Management Protocol 
• Monthly/Quarterly Maintenance Checklist
• Pre-Arrival Checklist 
• Arrival Day Checklist
• Natural Disaster Preparedness
• Staff Checklist 
• Vendor List

Leadership with a Team Focus

Lead with a team focus. Staff (contracted vendors) is/are key to how smoothly the Residence operates. LMR Managers, lead with an “enrollment” leadership style rather than “command”. Each staff member (contracted housekeeper) has responsibilities that are critical to the success of the Team.

Ensuring Seamless Communication

The Client Representative is our backbone support as they have direct communication with the Family. Our direct communication with the Family is limited, first funnel is typically through the Client Representative. They typically will assist in contract reviews and requesting required insurance coverage for all project-based work at the property. 

Understanding Residential Maintenance for Smooth Operations

Logistic coordination; there are many facets to operating the Residence. An understanding of residential maintenance and construction is extremely helpful.

Effective Task Management

Organization of Tasks:

• Family Requests and Approvals (Priorities) 
• General Tasks
• Off Season Tasks

Optimizing Updates

Precise communication; keep communication to the point and use a brief bulleted format to provide updates with supporting photos.